A Customer Centric Approach to Measuring Quality in a Call Center: A Case Study

Research output: Contribution to conference › Presentation

Original language	American English
State	Published - Jan 1 2013
Event	Annual Meeting of the Service Management and Science Forum - Duration: Jan 1 2013 → …

Conference	Annual Meeting of the Service Management and Science Forum
Period	1/1/13 → …

Disciplines

@conference{a6a58c38a1d44ef7aeab969c5f61639e,

title = "A Customer Centric Approach to Measuring Quality in a Call Center: A Case Study",

author = "Michael Bendixen and \{du Preez\}, Rose",

year = "2013",

month = jan,

day = "1",

language = "American English",

note = "Annual Meeting of the Service Management and Science Forum ; Conference date: 01-01-2013",

}