Analyzing Market Opportunities in Service Organizations: A Leisure Services Case

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Successful service marketers utilize strategic planning to meet the needs of their market. This paper discusses the role of market opportunity analysis in services marketing, focusing on leisure markets. Planning models and research techniques prove valuable in developing visitor-oriented facilities and programs. A joint theoretical and applied analysis is stressed. Building on a dual stream of marketing and leisure literature, a conceptual framework is presented. Research findings from recent parks studies are discussed to extend this perspective. Synthesizing these two different, yet compatible approaches yields key implications for service organizations. Finally, a six-point research agenda is offered.

Original languageEnglish
Title of host publicationDevelopments in Marketing Science: Proceedings of the Academy of Marketing Science
Subtitle of host publicationProceedings of the Academy of Marketing Science
PublisherSpringer Nature
Pages430-433
Number of pages4
DOIs
StatePublished - 2015
Externally publishedYes

Publication series

NameDevelopments in Marketing Science: Proceedings of the Academy of Marketing Science

Bibliographical note

Publisher Copyright:
© 2015, The Academy of Marketing Science.

ASJC Scopus Subject Areas

  • Marketing
  • Strategy and Management

Keywords

  • Market Opportunity
  • Planning Model
  • Service Marketing
  • Service Organization
  • Tennessee Valley Authority

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