Abstract
The integration of Total Quality Management (TQM) and human factors has received increasing attention. In particular, the question of how TQM affects macroergonomic issues such as work environment dimensions (i.e. organizational design and culture) needs to be addressed. To this end, this study examines how TQM elements, as defined by the Malcom Baldridge Award, affect four work environment variables. The work variables, Supervisor Support, Task Clarity, Task Orientation, and Innovation, were selected for their theoretical relationship to TQM. Overall, the results indicate that as a group the TQM elements significantly predict the four work environment dimensions. Specific relationships between individual elements of TQM and the work environment dimensions are discussed, and directions for future research are proposed.
| Original language | English |
|---|---|
| Pages (from-to) | 1004-1008 |
| Number of pages | 5 |
| Journal | Proceedings of the Human Factors and Ergonomics Society |
| Volume | 2 |
| State | Published - 1998 |
| Externally published | Yes |
| Event | Proceedings of the 1998 42nd Annual Meeting 'Human Factors and Ergonomics Society' - Chicago, IL, USA Duration: Oct 5 1998 → Oct 9 1998 |
ASJC Scopus Subject Areas
- Human Factors and Ergonomics