Knowledge Exchange via Unified Communication Services: A Grounded Theory Approach

Simon Cleveland; Timothy Ellis; Crissy Hinojosa

Knowledge Exchange via Unified Communication Services: A Grounded Theory Approach

Simon Cleveland
, Timothy Ellis
, Crissy Hinojosa

Nova Southeastern University

Research output: Contribution to conference › Presentation

Abstract

Literature remains scant concerning the benefits of unified communication services (UCS) for the purposes of knowledge exchange in organizations. This study utilized the Grounded Theory approach to systematically analyze 3023 communication logs among 47 employees at a mid-size South Central company. Findings show that UCS knowledge exchange occurs with high frequency, has short duration and is done primarily through low synchronicity mediums. A theoretical model is also proposed to explain the dimensions of the exchanged knowledge exchanged.

Original language	American English
State	Published - 1800

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title = "Knowledge Exchange via Unified Communication Services: A Grounded Theory Approach",

abstract = " Literature remains scant concerning the benefits of unified communication services (UCS) for the purposes of knowledge exchange in organizations. This study utilized the Grounded Theory approach to systematically analyze 3023 communication logs among 47 employees at a mid-size South Central company. Findings show that UCS knowledge exchange occurs with high frequency, has short duration and is done primarily through low synchronicity mediums. A theoretical model is also proposed to explain the dimensions of the exchanged knowledge exchanged.",

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year = "1800",

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T1 - Knowledge Exchange via Unified Communication Services: A Grounded Theory Approach

AU - Cleveland, Simon

AU - Ellis, Timothy

AU - Hinojosa, Crissy

PY - 1800

Y1 - 1800

N2 - Literature remains scant concerning the benefits of unified communication services (UCS) for the purposes of knowledge exchange in organizations. This study utilized the Grounded Theory approach to systematically analyze 3023 communication logs among 47 employees at a mid-size South Central company. Findings show that UCS knowledge exchange occurs with high frequency, has short duration and is done primarily through low synchronicity mediums. A theoretical model is also proposed to explain the dimensions of the exchanged knowledge exchanged.

AB - Literature remains scant concerning the benefits of unified communication services (UCS) for the purposes of knowledge exchange in organizations. This study utilized the Grounded Theory approach to systematically analyze 3023 communication logs among 47 employees at a mid-size South Central company. Findings show that UCS knowledge exchange occurs with high frequency, has short duration and is done primarily through low synchronicity mediums. A theoretical model is also proposed to explain the dimensions of the exchanged knowledge exchanged.

UR - https://aisel.aisnet.org/amcis2015/VirtualComm/GeneralPresentations/1

M3 - Presentation

ER -

Knowledge Exchange via Unified Communication Services: A Grounded Theory Approach

Abstract

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