TY - GEN
T1 - Knowledge management task complexity in emergency management
T2 - 16th Americas Conference on Information Systems 2010, AMCIS 2010
AU - Xia, Weidong
AU - Becerra-Fernandez, Irma
AU - Rocha, Jose
AU - Gudi, Arvind
PY - 2010
Y1 - 2010
N2 - While there has been a rich body of literature on knowledge management, little research has been reported that defines the dimensions and operationalization of the complexity of knowledge management tasks. Based on literature reviews and field study observations, we conceptualize knowledge management task complexity as consisting of six dimensions: component complexity, interactive complexity, task novelty, task non-routineness, task difficulty, and lack of task information. Using a systematic instrument development process with interviews, observations and survey data obtained at Miami-Dade County Emergency Operations Center (MD-EOC) in Florida, we developed measures of the six dimensions for knowledge management tasks in the context of emergency management. The final instrument demonstrated sufficient reliability and construct validity. Implications of our conceptualization and measures of knowledge management tasks to research and practice as well as directions for future research are discussed.
AB - While there has been a rich body of literature on knowledge management, little research has been reported that defines the dimensions and operationalization of the complexity of knowledge management tasks. Based on literature reviews and field study observations, we conceptualize knowledge management task complexity as consisting of six dimensions: component complexity, interactive complexity, task novelty, task non-routineness, task difficulty, and lack of task information. Using a systematic instrument development process with interviews, observations and survey data obtained at Miami-Dade County Emergency Operations Center (MD-EOC) in Florida, we developed measures of the six dimensions for knowledge management tasks in the context of emergency management. The final instrument demonstrated sufficient reliability and construct validity. Implications of our conceptualization and measures of knowledge management tasks to research and practice as well as directions for future research are discussed.
UR - https://www.scopus.com/pages/publications/84870257373
UR - https://www.scopus.com/pages/publications/84870257373#tab=citedBy
M3 - Conference contribution
AN - SCOPUS:84870257373
SN - 9781617389528
T3 - 16th Americas Conference on Information Systems 2010, AMCIS 2010
SP - 5314
EP - 5315
BT - 16th Americas Conference on Information Systems 2010, AMCIS 2010
Y2 - 12 August 2010 through 15 August 2010
ER -