Resistance or Acquiescence: Student Perception of Software Surveillance During a Team-Based Simulation

The use of software surveillance and monitoring systems in industry and academia is having an increasing impact on the privacy of users. While managers and administrators may appreciate the utility and security provided by these systems, the impact on end-user perception and behavior is unclear. It is uncertain if user tolerance of surveillance might be influenced by a general acceptance of technology. Furthermore, it is unclear to what extent attitudes impact behavioral response. This pilot study focused on capturing and deciphering participant reaction to surveillance software in the context of an undergraduate course during a team-based Enterprise Resource Planning (ERP) simulation. Responses collected through a post-completion open-ended survey were correlated with user behavior during the experience. Results revealed that the software had a positive impact on dissuading deviant behavior and that the majority of the students did not view the surveillance software as intrusive. Use of surveillance systems monitor and thereby encourage students' ethical behavior in an online educational setting. Encouraging students to act ethically is important while they are in school; doing so sets a pattern that will benefit them in their future careers. Preliminary findings suggest surveillance systems may be used effectively and unobtrusively in a computer-based lab with Millennials.