Sustainability in service operations

Frank Wolf; Bahaudin G. Mujtaba

doi:10.4018/978-1-4666-2649-2.ch016

Sustainability in service operations

Frank Wolf
, Bahaudin G. Mujtaba

H. Wayne Huizenga College of Business and Entrepreneurship

Research output: Chapter in Book/Report/Conference proceeding › Chapter

1 Scopus citations

Abstract

This paper aims to set the stage for the development of an index that measures progress towards sustainability in the service sector. A review of the academic literature reveals history and theories on the subject, while a look at the trade literature describes what is happening in each of 13 different service sector industries. A framework for the development of a sustainability index for a commercial enterprise is developed. This framework is aligned with triple bottom line corporate reporting, and measures progress towards sustainability in terms of profit, people, and planet on the principle of continuous improvement.

Original language	English
Title of host publication	Implementation and Integration of Information Systems in the Service Sector
Publisher	IGI Global
Pages	257-276
Number of pages	20
ISBN (Electronic)	9781466626805
ISBN (Print)	9781466626492
DOIs	https://doi.org/10.4018/978-1-4666-2649-2.ch016
State	Published - Dec 31 2012

Bibliographical note

Publisher Copyright:
© 2013 by IGI Global. All rights reserved.

ASJC Scopus Subject Areas

General Computer Science
General Economics,Econometrics and Finance
General Business,Management and Accounting

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10.4018/978-1-4666-2649-2.ch016

Cite this

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Sustainability in service operations

Abstract

Bibliographical note

ASJC Scopus Subject Areas

Access to Document

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