The Case Study: Methodology and Results

This chapter provides details on the case study that was conducted in order to validate the research model and framework proposed in Chapter IV. Additionally, it seeks to validate the three tools proposed in Chapters V and VI. This chapter is guided by the seven research questions proposed in the previous three chapters and presents both the methodology used as well as the results of each section of this study. Straub (1989) suggested a three-phase method for valid and sound results of survey instruments in IS research. The first phase that he proposed included a qualitative technique of exploring the phenomena and developing a theoretical framework grounded in previous theories. The second phase includes quantitative empirical techniques in order to explore the proposed theory. The third and last phase includes conceptual refinements based on the findings in the previous phases. The methodology proposed in this study follows closely these three phases for the development of valid and sound instruments to assess the value and satisfaction of e-learning systems.