The development and application of an instrument for measurement of Quality institutionalization

Francois Sainfort; Pascale Carayon; Michael J. Smith; Ying Jung Yeh; John Lund; Alvaro Taveira; Craig James; Peter Hoonakker; Christian Korunka

doi:10.1177/154193120004401033

The development and application of an instrument for measurement of Quality institutionalization

Francois Sainfort
, Pascale Carayon
, Michael J. Smith
, Ying Jung Yeh
, John Lund
, Alvaro Taveira
, Craig James
, Peter Hoonakker
, Christian Korunka

Research output: Contribution to conference › Paper › peer-review

Abstract

In this paper, a questionnaire survey aimed at measuring the institutionalization of Total Quality Management is presented. The core part of the questionnaire is a set of questions on Quality institutionalization that are based on the Malcolm Baldrige award criteria. Data was collected from 494 employees in two public sector organizations in the Midwest. Various analyses were conducted to examine the validity and reliability of the questions on Quality institutionalization. Factor analysis led to the creation of five scales of TQM institutionalization: leadership, human resources, quality processes and results, customer focus, and information and data analysis. Analyses demonstrated the good validity and reliability of the instrument for measuring TQM institutionalization.

Original language	English
Pages	253-256
Number of pages	4
DOIs	https://doi.org/10.1177/154193120004401033
State	Published - Jul 1 2000
Externally published	Yes
Event	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' - San Diego, CA, United States Duration: Jul 29 2000 → Aug 4 2000

Conference

Conference	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'
Country/Territory	United States
City	San Diego, CA
Period	7/29/00 → 8/4/00

ASJC Scopus Subject Areas

Human Factors and Ergonomics

Access to Document

10.1177/154193120004401033

Cite this

Sainfort, F., Carayon, P., Smith, M. J., Yeh, Y. J., Lund, J., Taveira, A., James, C., Hoonakker, P., & Korunka, C. (2000). The development and application of an instrument for measurement of Quality institutionalization. 253-256. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. https://doi.org/10.1177/154193120004401033

The development and application of an instrument for measurement of Quality institutionalization. / Sainfort, Francois; Carayon, Pascale; Smith, Michael J. et al.
2000. 253-256 Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.

Research output: Contribution to conference › Paper › peer-review

Sainfort, F, Carayon, P, Smith, MJ, Yeh, YJ, Lund, J, Taveira, A, James, C, Hoonakker, P & Korunka, C 2000, 'The development and application of an instrument for measurement of Quality institutionalization', Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States, 7/29/00 - 8/4/00 pp. 253-256. https://doi.org/10.1177/154193120004401033

Sainfort F, Carayon P, Smith MJ, Yeh YJ, Lund J, Taveira A et al.. The development and application of an instrument for measurement of Quality institutionalization. 2000. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. doi: 10.1177/154193120004401033

Sainfort, Francois ; Carayon, Pascale ; Smith, Michael J. et al. / The development and application of an instrument for measurement of Quality institutionalization. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.4 p.

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The development and application of an instrument for measurement of Quality institutionalization

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