The effect of information quality on trust in e-government systems’ transformation

Purpose – The purpose of this paper is to investigate the effect of information quality (IQ) on citizens' trust in e-government systems.Design/methodology/approach – This study used a mixed-method approach. In the first phase, the study drew IQ characteristics from the literature pool and then administered a qualitative questionnaire to a sample of 20 citizens who use e-government systems. In the second phase, the study delivered a quantitative survey via web to a group of about 1,000 citizens.Findings – This two-phased study uncovered citizens' perceived IQ factors and determined the influence of the IQ factors on trust in e-government systems.Research limitations/implications – There were some limitations to the study. Citizen's demographics, along with the type of e-government interaction, were not taken into consideration.Practical implications –Understanding IQ characteristics that improve trust would enhance the relationship between citizens and e-government systems, as well as aide in the design and development of such systems.Originality/value – This paper applied an established IQ framework, and used the value focus approach in assessing IQ characteristics that effect citizens' trust in e-government systems.