Total Quality Management and teamwork in the public sector: The Wisconsin Department of Revenue study

Peter Hoonakker; Mary McEniry; Pascale Carayon; Christian Korunka; Francois Sainfort

doi:10.1177/154193120004401034

Total Quality Management and teamwork in the public sector: The Wisconsin Department of Revenue study

Peter Hoonakker
, Mary McEniry
, Pascale Carayon
, Christian Korunka
, Francois Sainfort

Research output: Contribution to conference › Paper › peer-review

Abstract

In this study, survey questionnaire data was collected on employees' perception of Total Quality Management (TQM). A total of 1278 employees of the Wisconsin Department of Revenue participated in the study. TQM implementation and teamwork can both have positive and negative effects on job design and psychosocial factors, and therefore, on quality of working life. Results showed that teamwork in the context of TQM had positive impact on several job and organizational characteristics and job satisfaction, but also some negative impact on work pressure and job strain. Further research is necessary to understand whether these effects are actually caused by working as a team.

Original language	English
Pages	257-260
Number of pages	4
DOIs	https://doi.org/10.1177/154193120004401034
State	Published - Jul 1 2000
Externally published	Yes
Event	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' - San Diego, CA, United States Duration: Jul 29 2000 → Aug 4 2000

Conference

Conference	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'
Country/Territory	United States
City	San Diego, CA
Period	7/29/00 → 8/4/00

ASJC Scopus Subject Areas

Human Factors and Ergonomics

Access to Document

10.1177/154193120004401034

Cite this

Hoonakker, P., McEniry, M., Carayon, P., Korunka, C., & Sainfort, F. (2000). Total Quality Management and teamwork in the public sector: The Wisconsin Department of Revenue study. 257-260. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. https://doi.org/10.1177/154193120004401034

Total Quality Management and teamwork in the public sector: The Wisconsin Department of Revenue study. / Hoonakker, Peter; McEniry, Mary; Carayon, Pascale et al.
2000. 257-260 Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.

Research output: Contribution to conference › Paper › peer-review

Hoonakker, P, McEniry, M, Carayon, P, Korunka, C & Sainfort, F 2000, 'Total Quality Management and teamwork in the public sector: The Wisconsin Department of Revenue study', Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States, 7/29/00 - 8/4/00 pp. 257-260. https://doi.org/10.1177/154193120004401034

Hoonakker P, McEniry M, Carayon P, Korunka C, Sainfort F. Total Quality Management and teamwork in the public sector: The Wisconsin Department of Revenue study. 2000. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. doi: 10.1177/154193120004401034

Hoonakker, Peter ; McEniry, Mary ; Carayon, Pascale et al. / Total Quality Management and teamwork in the public sector : The Wisconsin Department of Revenue study. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.4 p.

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Total Quality Management and teamwork in the public sector: The Wisconsin Department of Revenue study

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