Abstract
This paper examines the development and applications of TQM in the public sector, in particular in the USA and in France. Issues related to the implementation process and the content of TQM in the public sector are discussed. Two cases provide data on actual implementations of TQM in the public sector. Both cases are local government agencies, one located in the State of Wisconsin, USA, and the other one in the Eastern region of France. Using Hofstede's model (1997), similarities and differences between the cases are discussed in light of cross-cultural characteristics.
| Original language | English |
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| Pages | 471-474 |
| Number of pages | 4 |
| State | Published - 2000 |
| Externally published | Yes |
| Event | Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' - San Diego, CA, United States Duration: Jul 29 2000 → Aug 4 2000 |
Conference
| Conference | Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' |
|---|---|
| Country/Territory | United States |
| City | San Diego, CA |
| Period | 7/29/00 → 8/4/00 |
ASJC Scopus Subject Areas
- Human Factors and Ergonomics