Worker involvement in a quality management program and perceived impact on job characteristics: Results from a study in the public sector

Craig A. James; Alvaro D. Taveira; John Lund; Francois Sainfort

doi:10.1177/154193120004401007

Worker involvement in a quality management program and perceived impact on job characteristics: Results from a study in the public sector

Craig A. James
, Alvaro D. Taveira
, John Lund
, Francois Sainfort

Research output: Contribution to conference › Paper › peer-review

Abstract

Although Quality Management (QM) programs are theoretically related to positive employee outcomes such as job satisfaction and organizational commitment, there is little empirical evidence to support this relationship. It was predicted that employees who were involved in QM programs, through either quality improvement projects or formal training, would perceive QM as having a positive effect on their jobs. The hypotheses were only partially supported. Training was significantly related to one out of five outcome measures, while project involvement was significantly related to two out of the five measures, with one effect approaching significance. The results are discussed in the context of the lack of formal activity within the organization in recent years. The implications for future studies of programs such as QM are also discussed.

Original language	English
Pages	153-156
Number of pages	4
DOIs	https://doi.org/10.1177/154193120004401007
State	Published - Jul 1 2000
Externally published	Yes
Event	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium' - San Diego, CA, United States Duration: Jul 29 2000 → Aug 4 2000

Conference

Conference	Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium'
Country/Territory	United States
City	San Diego, CA
Period	7/29/00 → 8/4/00

ASJC Scopus Subject Areas

Human Factors and Ergonomics

Access to Document

10.1177/154193120004401007

Cite this

James, C. A., Taveira, A. D., Lund, J., & Sainfort, F. (2000). Worker involvement in a quality management program and perceived impact on job characteristics: Results from a study in the public sector. 153-156. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. https://doi.org/10.1177/154193120004401007

Worker involvement in a quality management program and perceived impact on job characteristics: Results from a study in the public sector. / James, Craig A.; Taveira, Alvaro D.; Lund, John et al.
2000. 153-156 Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.

Research output: Contribution to conference › Paper › peer-review

James, CA, Taveira, AD, Lund, J & Sainfort, F 2000, 'Worker involvement in a quality management program and perceived impact on job characteristics: Results from a study in the public sector', Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States, 7/29/00 - 8/4/00 pp. 153-156. https://doi.org/10.1177/154193120004401007

James CA, Taveira AD, Lund J, Sainfort F. Worker involvement in a quality management program and perceived impact on job characteristics: Results from a study in the public sector. 2000. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States. doi: 10.1177/154193120004401007

James, Craig A. ; Taveira, Alvaro D. ; Lund, John et al. / Worker involvement in a quality management program and perceived impact on job characteristics : Results from a study in the public sector. Paper presented at Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennnium', San Diego, CA, United States.4 p.

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Worker involvement in a quality management program and perceived impact on job characteristics: Results from a study in the public sector

Abstract

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ASJC Scopus Subject Areas

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